Shipping policy

We ship to all 50 US states. We do not currently ship internationally or to PO boxes, APO or FPO addresses.

 

Processing time: Orders are processed within 1 to 3 business days (Monday to Friday, excluding US holidays). You will receive a confirmation email when your order is placed and a tracking email when it ships.

 

Delivery time: Most orders arrive within 5 to 12 business days after processing. Some items ship directly from our supplier partners and may take longer; the estimated delivery window is shown on each product page and at checkout before you pay. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or peak seasons.

 

Shipping cost: Free standard shipping on orders over $50. Orders under $50 are charged a flat rate shown at checkout.

 

Multiple items: If your order contains items from different warehouses, they may arrive in separate packages on different days. You will receive tracking for each package.

 

Address accuracy: Please double-check your shipping address at checkout. We cannot redirect a package once it has shipped, and orders returned to us because of an incorrect or incomplete address are not refunded.

 

Tracking: Use the tracking link in your shipping email. Tracking can take 24 to 48 hours to update after the label is created.

 

Lost or damaged packages: If your package shows as delivered but has not arrived, check with neighbors and your building's mail area, then contact us within 5 days. If a package is damaged in transit, email us within 7 days of delivery with photos. See our Return and Refund Policy for how these cases are handled.

 

Questions: Email petssuftanusa@gmail.com. Support hours are Monday to Friday, 9am to 5pm Eastern.